THE ANIMAL INN QUARANTINE CUSTOMER SEQUENCE OF EVENTS

1. Fill in quotation & pet relocation agent recommendation request form and submit.
2. The Animal Inn will respond giving your PERSONAL file. This will detail:
   1. Your inclusive quotation, with no hidden extras;
   2. Requirements of deposit and payment, as well as banking details.
   3. Offers of availability;
   4. Details of Pet Relocation Agents to assist you with the export from your home country.
   5. Visiting hours.
3. If you accept the quotation and the available dates are suitable, you can book directly from the site of your PERSONAL file. This will take you through a series of questions which you then submit.

An example timetable of events to follow.

The information submitted will be sufficient to enable us to make the Import Licence application upon your behalf.
The UK issuing authority DEFRA will then issue the Import Licence to us and the Boarding Document will be mailed or faxed to you or your nominated agent.
Upon receipt of the Boarding Document you can then make the travel arrangements. By air, the animals must travel as manifested cargo. By sea from the USA/Canada on the QE2 they have special kennels and cattery on board the liner and we arrange collection from Portsmouth. Crossing the Channel, they must cross by either P & O Stena or Sea France into Dover. They are not allowed to cross using the Eurotunnel or Hoverspeed.

All transportation carriers will need to know that you are in possession of the Boarding Document before they will accept a booking from you.

Upon making a reservation with the carrier, you then need to advise us of the full travel details, which you can do by going to the PERSONAL file and completing the relevant section and submitting.
As time gets closer to departure, it is particularly helpful to us at The Animal Inn to have as full information as you care to advise regarding diet, temperament, words of command/communication, relevant veterinary history, dates of last vaccinations etc, so please complete the relevant section in your PERSONAL file.

If your pet is arriving from outside the EU, you will also need to complete a Customs and Excise form C5. This document is necessary to avoid payment of VAT on your pet and it's carriage to the UK. Your PERSONAL File will help you through the steps necessary to its completion.

On the day of departure, be sure to follow the vet's advice regarding feeding. Pets can be fastidious and if fed too close to their departure time, may soil their container. It is better they should arrive a little hungry and clean, as well as us then being the good guys who feed them!
Sedation is not advised as if there were any illness or upset, the sedation may mask the symptoms and therefore delay treatment. Only in the extreme case should you sedate your pet prior to travel. If you do sedate, only do so on veterinary advice. Sometimes it may be wise to ask for two doses, so enabling you to sedate your pet at home - 10 days in advance of travel, under observation, in order to note the speed at which the sedation takes effect and the time for which it has an effect. You will then have a more accurate guideline as to when to administer it. Finally, if you do sedate your pet, it is critical that you advise us in advance that you are doing so and advise which particular sedative has been used and at what dosage.

On the day of their arrival in the UK, we shall collect your pet from either the airline cargo department or ship.
It is worth noting that the UK airline clearance is the only extra we cannot guarantee a price upon. It depends upon the airline and whether it has a "warm room" as has British Airways and some other airlines at Heathrow. Those airlines that do not have this facility have their animal taken into the Heathrow Animal Reception Centre, which adds substantially to the clearance costs.
We would normally anticipate that it takes about two hours minimum to get the release of the pets at the airport and then it is a swift journey to The Animal Inn in a well ventilated and heated carrying vehicle.

• Days 1 - 3 Initial welcome photo onto PERSONAL file
• Days 2 - 4 of quarantine Vet examination and rabies vaccination.
• Day 14 Account reconciliation and statement
• End of month 1 1st of 5 equal payments for balance of fees
• End of month 2 2nd payment
• End of month 3 3rd payment
• End of month 3 Mid term full vet examination
• End of month 4 4th payment
• End of month 5 5th payment
• 10 days prior to release Pre-release full vet examination
• End of month 6 Collection, any time after 09.00

Additional photo's will be added to the PERSONAL file through the stay, along with any notes of importance.